Return & Refund Policy
At BlueprintPeak, we strive to provide high-quality home décor, furniture, lighting, rugs, plants, and lifestyle products. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged, defective, or incorrect.
- The product is unused, unwashed, and in its original condition.
- All original packaging, tags, accessories, and invoices are included.
Products that are used, damaged after delivery, or returned without original packaging may not be eligible for a refund.
2. Non-Returnable Items
The following items cannot be returned unless they are damaged or defective upon delivery:
- Customized or personalized products
- Clearance or sale items
- Gift cards
- Items marked as “Final Sale”
- Plants that have deteriorated due to improper care after delivery
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
We will review your request and arrange a replacement, repair, or refund where applicable.
4. Refund Process
Once we receive and inspect your returned product:
- If approved, your refund will be processed within 5–7 business days.
- The refund will be credited to your original payment method.
- Depending on your bank or payment provider, it may take additional time for the
5. Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), BlueprintPeak will bear the return shipping cost.
- If the return is due to a change of mind or any customer-related reason (where applicable), the customer may be responsible for return shipping charges.
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery if your order meets our return eligibility criteria
7. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos of the package and product. We will work to resolve the issue as quickly as possible.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
BlueprintPeak
Email: support@blueprintpeak.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
We are committed to providing a smooth and hassle-free shopping experience for every customer.